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We are creating some downloadable business documentation products based on the Q-Template. In the meantime, we found these interesting and useful products on colleagues' websites. All of these have no risk attached. If you buy a book and find it unsuitable, you can ask for a full refund. The software packages have 30 day trial periods.

Management

  • Instant HR Policies and Procedures makes it easy for you to create plain English, easy to understand Human Resource Policies and Procedures. The secret is our comprehensive employee handbook template which is simply customisable for your company. In less than 30 minutes you will have easy to understand and up-to-date People Management Policies and Procedures covering everything from hiring through to termination.
  • Team Building Just For Small Business Build your group of employees into a winning team.
  • How To Be A Boss—Corporate Management Training Guide Management training for the pros - 'How To Be A Boss' is the ultimate guide for business management training and leadership training.
  • Business Process Consulting A great book about business process management, analysis and review. See what all the fuss is about!

Customer focus

  • That's Customer Focus This exceptional e-book shows you how to create a truly customer-focused organization and reap the financial gains associated with effective customer focus. It contains almost 200 pages of examples, illustrations, case studies, tools and more.
  • ClearBricks Customer Experience Business Solutions Improve your customer experience! Learn how to use field-proven methods and advice to compete with a differentiated customer experience. Strategies, processes, methodologies, roadmaps and more!

Hospitality

Day care