Write your procedure manual
in consistent, plain language!
David Stephensen
Information designer
Projects, Awards, Testimonials
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Since early 2009 QDT Management Consultants has been coordinating our systems manual project, 'The Way We Do Things' (TWWDT). This currently has about 1500 topics. QDT's information design work and leadership in this project have been outstanding. TWWDT won a documentation Excellence award for us in 2009. An important part of a systems manual project is the cultural change required for its acceptance. The QDT team are passionate advocates of and educators in the importance of our business system and provide great support to our Quality Assurance team. They fit in well with our team and are versatile and inventive in solving problems as they arise. |
In early 2011 we obtained our ISO 9001 (Quality Management Systems) certification on our first attempt. We thought that we would need a separate consultant to develop company KPIs but they turned out to be an effortless part of QDT's service and are now in use. QDT also has created our powerful on-line Keech Issue Manager system using open source software. We currently use it to manage all action items, quality issues, maintenance requests, audit findings, audit reports and most meeting minutes. Having this centralised system ensures that nobody forgets important issues and prevents much duplication of effort— |
This degree of integration breaks new ground in issue and action item management. Now that TWWDT has a degree of maturity, we have asked QDT to design and implement a 40 hour training program for all 150 foundry team members, to be delivered in 2012. As usual the preparations so far are innovative, well thought out and professional. Herbert Hermens, CEO, Keech Australia (Bendigo).
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Over a 3 year period I used TKO as the centre-piece for a substantial reshaping of the organisation I led, as well as preparation for a government accreditation process conducted each 5 years. I found TKO to be comprehensive, easy to use and adapt to our business requirements, invaluable to our team members as an information management system as well as providing a logical and systematised method to structure and operate the agency. Central to this successful TKO deployment was our engagement of David Stephensen as a consultant. David facilitated a whole of agency dialogue in order to identify and clarify the key procedures within the organisation. This mapping exercise enabled the customising of David's Q-Template system, developed for use with TKO. Q-Template provides a comprehensive set of procedures, policies and support documents covering all of the major organisational functions. |
It is an excellent resource and coupled with David's professional services provides a complete system which will drive organisational growth and development as well as create a quality management environment for the organisation. David Stephensen has my highest recommendation as a consultant who is able to discern client requirements, deliver results and provide excellent follow up. His Q-Template product is a fantastic product which will save most organisations hundreds of development hours. David Jack, former CEO, Adventist Development and Relief Agency. At QDT they know all there is to know about documenting system manuals and their service is amazing. Absolutely—give them a call if you are interested in systematising your business. Annemarie and Christopher Dove, Great Ideas, Awards and Gifts, Bendigo. (Winner: Best business with 2–5 employees, Bendigo Business Excellence Awards, 2004.) |
QDT provided ... a personal and friendly service to work towards fully documenting our business. They were available to answer questions and followed up queries very quickly. It wasn't necessary to have a vast computer knowledge. They paced their input and supplied many useful tips on general computer useage. TKO has provided us with an invaluable framework in our documentation process. MV, Bendigo (plumbing services). QDT Management Consultants are experts in relation to analysing a business and identifying its key critical systems and then documenting them so that the business has an up to date and powerful business operations manual. Top qualities: Expert, Good Value, High Integrity. Tony Fanfulla, Director, Transform Business Systems |
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QDT has provided continuous services to Intrepid Geophysics since 1992. ... they have developed our full range of Reference manuals, Guided Tours, Cookbooks, web-enabled help resources and maintained appropriate ... standards for them. ... Russian, Spanish, French versions of some of this material have also been developed ... QDT team members have a fine sense of process and a particular skill with attention to detail. [We use] Adobe FrameMaker to ... maintain our documentation store ... |
QDT also act as our ISO90001 internal auditors, providing advice and reminders to all team members about ... system improvement requests. This service aids the proper functioning and improvement of our small business. Des FitzGerald, Director, Intrepid Geophysics QDT produces beautifully clear and eminently usable software user manuals. I'm a fan. I see a lot of lousy docs. Intrepid's docs as are as good as ... [non-geophysicists] can make them. Alan Reid, Reid Geophysics Ltd |
QDT provides excellent technical communications documentation for the software developed by Intrepid Geophysics. They have skills both in the written material presented, and in the implementation of efficient, automated integration of User Guides into the software installs shipped to the company's clients. Top qualities: Personable, Expert, High Integrity. Phil McInerney, Consulting Geophysicist at Intrepid GeophysicsGo to top |
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As a provider to PRO.INTEGRATIONS, QDT were engaged on several projects relating to Technical Documentation for CPA Australia. Their outside-the-square solutions always provided inventive and effective communication methods. Their skill in Technical Documentation, Business Analysis and thorough understanding of application implementation makes them an invaluable solution provider. Their attention to detail, and inquisitive nature ensures that no part of their engagement remains ambiguous. |
I have no hesitation in recommending QDT as specialists in technical documentation. Top Qualities: Great Results, Expert, High Integrity Paul MacNeill, pro-integrations.com.au QDT Management Consultants have created an outstanding single-sourced content library for our client, saving them considerable time and money in documenting their software. Top qualities: Great Results, Expert, Creative. Andrea Tappe, technicalwriter.com.au |
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'I tried to call you. However, as your number was busy so I gave the help function a try, and guess what - I worked through the options in the manual and worked out how to fix my problem! This functionality is really good.' 'Easy to use and extremely logical in break down of topics - great for problem solving'. |
'Training is so much easier now that team members have the tools to explore the system via the help manual and work through processes without having to contact me all the time after training.' Lensworth team members (May 2004) (supplied by Cecilia Stephens, National CRM Manager, Lensworth Group Ltd) |
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'... thank you and your team for the transformation ... on our web page. Feedback from our clients confirms that it is user-friendly, informative and ... beginning to pay for itself in Internet sales! In other words, a very satisfactory result.' John Notary, Australian Property Law Kits. |
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'QDT produced the first manual for Site Studio, the website editor for the Objectify system. Objectify is a very versatile product and we wanted experienced authors who would not get lost in it. QDT did such a good job covering all options but still making it simple and easy to understand! We now maintain the manual in-house and this great foundation makes it very easy to do that.' Craig Hunter, Director of Regional Development, Objectify Pty Ltd. |
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'Unfortunately IBM business rules specifically prevent staff from giving testimonials or references. This is a shame, as I know your work to be of excellent quality and if I were permitted to give a testimonial, it would of course be extremely positive, reflecting the leading nature of the service that you deliver.' SD, Project Manager. |
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Since early 2009 we have been leading the project to create the systems manual (The Way We Do Things—TWWDT) at 
TWWDT received an 
Since 1992 we have provided documentation for INTREPID,
published by 
Lensworth Group Ltd (now part of Stockland Ltd) creates urban communities through land development and sales. They commissioned a powerful SQL-based Customer Relationship Management (CRM) system to help them provide a high standard of service. We wrote the user manual for Lensworth CRM. 
With 
