Your business operations manual

Q-Templates^TM—the quick and affordable solution for business procedures manuals, providing logical structure and hundreds of pre-written documents and spreadsheets ready for you to adopt or adapt.

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TurnKey Operation (TKO) business modeller software enables you to efficiently create documented business systems, manage business procedures manuals and measure performance. View an on-line demonstration of TKO

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Project Packs combine TKO business modeller software, Q-Template and consultancy services to help you on your way towards creating great policy & procedure manuals.

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For current TKO users: Make your policy & procedure manuals look fantastic and stay that way! Use our TKO Consistent format service.

Information design, business analysis, technical writing

• Documented business systems, business procedures manuals, policy & procedure manuals, ready for ISO 9001:2000 (Why ISO 9001:2000?).
• Software manuals, hardware manuals, instruction manuals—printed and online
• Website information design
• Training courses—printed and online
• Single source technical writing and publishing with AuthorIt, FrameMaker, TKO and other tools
• Document conversion, document structuring, document formatting

Training

• Analysing your business, creating documented business systems with easy-to-use policy & procedure manuals ready for ISO 9001:2000
• Document templates, consistent document formatting using styles in policy & procedure manuals and all other documents
• Technical communication, technical writing
• Plain English for your business operations manuals and other business writing

Q-Template business procedures manuals
—print output

Q-Template business procedures manuals
—web output

Why your employees want policy & procedure manuals

Many businesses regard ISO 9001:2000 only as a piece of paper that some customers require them to have. They want to take the shortest cut possible. They spend money on business procedures manuals that few people read. These collect dust on the shelf until they are dragged out every 3 years for the auditor. What a waste of time!

At QDT we have a different attitude. We want you to have living, breathing policy & procedures manuals that your team members love and are actively and enthusiastically contributing to. They love it because they are good people who are loyal to your business. They want peace of mind.

Two reasons why your employees want you to have business operations manuals

• They want to know that, if they had sudden misfortune, or if they needed to move on to the next phase of their lives, that your business would not suffer. With business operations manuals, their knowledge of your business is safe and they are free of the burden of holding it for you.
• They also want to be able to train new team members quickly and efficiently. Your team is already busy. New team members put extra stress on them. Business operations manuals can reduce this stress at recruitment time.

Why ISO 9001:2000?

ISO 9001:2000 is simply a list of things that a well-run business should be doing. ISO 9001:2000 certification helps you to know that you have all of those bases covered in your documented business systems. It is not an end in itself.

ISO 9001:2000 is like a singing exam

My hobby is singing. I sing because I love it and it is good for me. I sing lots of things, in a choir and by myself. This year I am doing a singing exam. It is true that I'll do some songs especially for the exam, but they are songs that I like and they will become part of my repertoire. It is also true that when the singing exam is approaching, I'll be preparing for it. But why do I sing? For the exam? Of course not! What will the exam give me? The knowledge that I match up to a standard and possibly some extra gigs. Why am I doing it? Mainly because having it as a goal will make me develop aspects of my singing that I might otherwise neglect.

For QDT clients, ISO 9001:2000 is just a singing exam. If you want to complete your business operations manuals properly and practise what is in them, the singing exam might help you get there or give you a sense of achievement. If you pass the exam, you might get more singing gigs from patrons who consider that important. Really, however, you can still wow your audience whether you do the exam or not. Your business operations manuals help everyone to remember 'how to wow'. Your documented business systems give your team members peace of mind so that they can be at their best for you and for your customers.

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